The role of contingency theory for tourist destinations management

Authors

DOI:

https://doi.org/10.5281/zenodo.10251165

Keywords:

Contingency Theory, Destination Management, Crisis Management, Adaptive Strategies

Abstract

Contingency theory, known for its ability to adapt to dynamic conditions in an environment, has increasingly come to the fore as an agent of change in the ever-changing environment of the tourism industry. This study looks at the application of contingency theory in the tourism industry, with a particular focus on crisis management, community engagement, technological integration and the promotion of sustainable practices. The potential of the theory to be effective in managing uncertainties and promoting resilience in tourism destinations is presented in its ability to provide perspective. Furthermore, the paper recommends the application of the studies presented to investigate the enduring effects of contingency-oriented strategies on the long-term viability of tourism destinations. This paper emphasizes the interaction between contingency theory and new paradigms such as ecotourism, sustainable development and heritage conservation. It also suggests using contingency theory as a framework for understanding visitor behavior to increase the resilience, sustainability, and resilience of tourism destinations that are dynamic and complex.

Downloads

Download data is not yet available.

Author Biographies

Eda Kaya, Recep Tayyip Erdoğan University

She completed his undergraduate education at Eskişehir Anadolu University, Department of Tourism Management in 2023. She started his master's degree at Recep Tayyip Erdoğan University, Institute of Graduate Education, Department of Tourism Management in 2023. She is still continuing her master's education.

Research interests: Destination marketing and management, Tourism management, Sustainable tourism, Alternative tourism

Muhammet Caner Kaya, Trabzon University

He completed his undergraduate education at Akdeniz University, Department of Tourism Management and Hotel Management. He prepared his Ph.D thesis titled "Perception of Turkey in the South American tourism market and analysis in terms of Turkey" at Sakarya University of Applied Sciences in 2021 and earned the title of Doctor. He started to work as Assis. Prof. at Trabzon University, Vocational School of Tourism and Hotel Management in 2022.

His reserch interest areas: Sustainable tourism, strategic management in tourism, country image, destination management.

References

Assefa, S. (2019). Export Behavior, Export Performance and International Marketing Strategy on Export Promotion of Small and Medium Enterprises: An International Trade Perspective in Developing Countries. Jep. https://doi.org/10.7176/jep/10-16-06

Bal, P. M., Kooij, D., & Jong, S. B. d. (2013). How Do Developmental and Accommodative HRM Enhance Employee Engagement and Commitment? The Role of Psychological Contract and SOC Strategies. Journal of Management Studies. https://doi.org/10.1111/joms.12028

Ballantyne, R., Packer, J., & Falk, J. (2011). Visitors’ learning for environmental sustainability: Testing short-and long-term impacts of wildlife tourism experiences using structural equation modelling. Tourism Management, 32(6), 1243–1252.

Betts, S. C. (2011). Contingency Theory: Science or Technology? Journal of Business & Economics Research (Jber). https://doi.org/10.19030/jber.v1i8.3044

Boehe, D. M. (2014). Supervisory Styles: A Contingency Framework. Studies in Higher Education. https://doi.org/10.1080/03075079.2014.927853

Bonache, J., Trullen, J., & Sanchez, J. I. (2012). Managing cross-cultural differences: Testing human resource models in Latin America. Journal of Business Research, 65(12), 1773–1781.

Boxall, P. (1996). The Strategic HRM Debate and the Resource‐Based View of the Firm. Human Resource Management Journal. https://doi.org/10.1111/j.1748-8583.1996.tb00412.x

Boyd, B. K., Takacs Haynes, K., Hitt, M. A., Bergh, D. D., & Ketchen Jr, D. J. (2012). Contingency hypotheses in strategic management research: Use, disuse, or misuse? Journal of Management, 38(1), 278–313.

Chen, C. H. V, Yeh, P. W., & Madsen, J. (2019). Contingent Worker and Innovation Performance in Electronics Manufacturing Service Industry. Chinese Management Studies. https://doi.org/10.1108/cms-09-2018-0676

Courvisanos, J., & Cavagnoli, D. (2013). A Tale of Two Strategies: Framework for Evaluating Human Resource Management and Innovation in Australia &Amp;#x2014; Lessons for China. https://doi.org/10.1109/icmse.2013.6586440

Cuccia, T. (2021). A Contingent Ranking Study on the Preferences of Tourists Across Seasons. Studies of Applied Economics. https://doi.org/10.25115/eea.v27i1.4854

Dwyer, L. M., Cvelbar, L. K., Edwards, D. J., & Mihalič, T. A. (2014). Tourism firms’ strategic flexibility: The case of Slovenia. International Journal of Tourism Research, 16(4), 377–387.

Farndale, E., & Sanders, K. (2016). Conceptualizing HRM System Strength Through a Cross-Cultural Lens. The International Journal of Human Resource Management. https://doi.org/10.1080/09585192.2016.1239124

Fernández-Robin, C., Celemín-Pedroche, M. S., Santander-Astorga, P., & Alonso-Almeida, M. del M. (2019). Green practices in hospitality: A contingency approach. Sustainability, 11(13), 3737.

Flynn, B. B., Huo, B., & Zhao, X. (2009). The Impact of Supply Chain Integration on Performance: A Contingency and Configuration Approach. Journal of Operations Management. https://doi.org/10.1016/j.jom.2009.06.001

Gill, C., & Meyer, D. (2011). The Role and Impact of HRM Policy. International Journal of Organizational Analysis. https://doi.org/10.1108/19348831111121286

Gooderham, P. N., Parry, E., & Ringdal, K. (2008). The Impact of Bundles of Strategic Human Resource Management Practices on the Performance of European Firms. The International Journal of Human Resource Management. https://doi.org/10.1080/09585190802404296

Hall, M. (2016). Realising the richness of psychology theory in contingency-based management accounting research. Management Accounting Research, 31, 63–74.

Han, J. H., Liao, H., Taylor, M. S., & Kim, S. (2017). Effects of High‐performance Work Systems on Transformational Leadership and Team Performance: Investigating the Moderating Roles of Organizational Orientations. Human Resource Management. https://doi.org/10.1002/hrm.21886

Hu, X., & Lovrich, N. P. (2019). Social Media and the Police. Policing an International Journal. https://doi.org/10.1108/pijpsm-09-2018-0139

Huang, T. (2001). The Effects of Linkage Between Business and Human Resource Management Strategies. Personnel Review. https://doi.org/10.1108/00483480110380316

Islam, J., & Hu, H. (2012). A Review of Literature on Contingency Theory in Managerial Accounting. African Journal of Business Management. https://doi.org/10.5897/ajbm11.2764

Jery, H., & Souaï, S. (2016). Testing the Moderating Effect of the Strategy on the Relationship Between Human Resources Management and Performance: A Subgroup Analysis. The Case of Tunisia. Business Management and Strategy. https://doi.org/10.5296/bms.v7i1.9130

Kaiser, S., Kozica, A., Swart, J., & Werr, A. (2015). Human Resource Management in Professional Service Firms: Learning From a Framework for Research and Practice. German Journal of Human Resource Management Zeitschrift Für Personalforschung. https://doi.org/10.1177/239700221502900203

Konovalova, E. E., Yudina, E. V, Uhina, T. V, Lagusev, Y. M., & Zvyagintseva, O. P. (2018). Methodological Approaches to Development Strategies for the Tourism and Hospitality Industry Enterprises. International Journal of Engineering & Technology. https://doi.org/10.14419/ijet.v7i4.38.24483

Lee, C.-F., & King, B. (2006). Assessing destination competitiveness: An application to the hot springs tourism sector. Tourism and Hospitality Planning & Development, 3(3), 179–197.

Lee, H. W., Pak, J., Kim, S., & Li, L.-Z. (2019). Effects of human resource management systems on employee proactivity and group innovation. Journal of Management, 45(2), 819–846.

Li, S., & Rees, C. J. (2020). Determinants of the Formalization of Human Resource Management Practices: An Empirical Study in SMEs in Eastern and Western China. Journal of Small Business Management. https://doi.org/10.1080/00472778.2019.1705663

Lindberg, K., Munanura, I. E., Kooistra, C., Needham, M. D., & Ghahramani, L. (2021). Understanding Effects of Tourism on Residents: A Contingent Subjective Well-Being Approach. Journal of Travel Research. https://doi.org/10.1177/0047287520988912

Liu, X. (2020). Understanding the Classical Researches in Contingency Theory: A Review.

Martins, A., Riordan, T., & Dolnicar, S. (2020). A Post-Covid-19 Model of Tourism and Hospitality Workforce Resilience. https://doi.org/10.31235/osf.io/4quga

Meijerink, J. G., & Keegan, A. (2019). Conceptualizing Human Resource Management in the Gig Economy. Journal of Managerial Psychology. https://doi.org/10.1108/jmp-07-2018-0277

Meirejeki, I. N., Suarta, I. K., Putra, I. K. M., Swabawa, A. A. P., & Salain, P. D. P. (2022). Management Model of Tourism Village Based Green Tourism Through a Holistic Approach in Blimbingsari Tourism Village, Melaya District Jembrana Regency. Journal of Applied Sciences in Travel and Hospitality. https://doi.org/10.31940/jasth.v5i2.65-75

Nalakath, S., & Koshy, M. P. (2019). Tourism destination competency as an antecedent to tourism suppliers’ business performance at the destination: A conceptual exploration. IAHRW International Journal of Social Sciences Review, 7.

Nartey, E., Aboagye‐Otchere, F., & Simpson, S. N. Y. (2020). The Contingency Effects of Supply Chain Integration on Management Control System Design and Operational Performance of Hospitals in Ghana. Journal of Accounting in Emerging Economies. https://doi.org/10.1108/jaee-10-2018-0111

Neal, A. C., & West, M. (2005). Do Organizational Climate and Competitive Strategy Moderate the Relationship Between Human Resource Management and Productivity? Journal of Management. https://doi.org/10.1177/0149206304272188

Oetomo, H., Kusmantini, T., Gusaptono, H., & Utami, Y. (2020). Contingency Based Tourism Village Managerial: Proposed Development of Eco-Village Tourism in Bantul Regency. JWM (Jurnal Wawasan Manajemen), 8(1), 33–44.

Omran, M., & El-Galfy, A. (2014). Theoretical Perspectives on Corporate Disclosure: A Critical Evaluation and Literature Survey. Asian Review of Accounting. https://doi.org/10.1108/ara-01-2014-0013

Permatasari, M. G., & Mahyuni, L. P. (2022). Crisis management practices during the COVID-19 pandemic: The case of a newly-opened hotel in Bali. Journal of General Management, 47(3), 180–190.

Sigala, M., Ren, L., Li, Z., & Dioko, L. (Don) A. N. (2023). Talent management in hospitality during the COVID-19 pandemic in Macao: a contingency approach. International Journal of Contemporary Hospitality Management.

Sousa, R., & Voss, C. A. (2008). Contingency research in operations management practices. Journal of Operations Management, 26(6), 697–713.

Sriyono, S. (2022). SMA-Technique Strategic Planning, Control and Performance Measurement in Village-Owned Enterprises in Indonesia. Journal of International Conference Proceedings. https://doi.org/10.32535/jicp.v5i5.2040

Uwamahoro, A. (2018). Effects of supply chain integration on performance: An analysis of manufacturing firms in Rwanda. East Africa Research Papers in Business, Entrepreneurship and Management, 3, 3–20.

Verburg, R. M., Den Hartog, D. N., & Koopman, P. L. (2007). Configurations of human resource management practices: a model and test of internal fit. The International Journal of Human Resource Management, 18(2), 184–208.

Vita, G. D., & Kyaw, K. (2016). Tourism Specialization, Absorptive Capacity, and Economic Growth. Journal of Travel Research. https://doi.org/10.1177/0047287516650042

Volgger, M., & Pechlaner, H. (2014). Requirements for destination management organizations in destination governance: Understanding DMO success. Tourism Management, 41, 64–75.

Wang, Z. (2014). Strategic Fit Issues in Information System Research: Concept, Operationalization and Future Directions. International Journal of Hybrid Information Technology. https://doi.org/10.14257/ijhit.2014.7.1.02

Woo, H., Kwon, W.-S., & Sadachar, A. (2022). Did COVID-19 Make Social Media More Imperative Than Before? An Investigation of Small Retail Business Practitioners’ Perceptions. https://doi.org/10.31274/itaa.13370

Wood, S. (1999). Human Resource Management and Performance. International Journal of Management Reviews. https://doi.org/10.1111/1468-2370.00020

Woods, M. (2009). A Contingency Theory Perspective on the Risk Management Control System Within Birmingham City Council. Management Accounting Research. https://doi.org/10.1016/j.mar.2008.10.003

Yeoman, I., Galt, M., & McMahon-Beattie, U. (2005). A Case Study of How VisitScotland Prepared for War. Journal of Travel Research. https://doi.org/10.1177/0047287505276587

Downloads

Published

12/02/2023

How to Cite

Kaya, E., & Kaya, M. C. (2023). The role of contingency theory for tourist destinations management. Tourist Destination, 1(1), 25–32. https://doi.org/10.5281/zenodo.10251165

Issue

Section

Theoretical paper