The effect of food and beverages served in accommodation businesses on destination attractiveness
DOI:
https://doi.org/10.5281/zenodo.14540498Keywords:
Accommodation Enterprises, Food and Beverage, Destination AttractivenessAbstract
Food and beverage services offered in accommodation establishments are one of the most important elements of the tourism experience. Local cuisine experiences are becoming more and more prominent among tourists' motivations for choosing destinations. Increasing the attractiveness of destinations and ensuring the satisfaction of tourists is directly related to authentic and quality gastronomy services. Food and beverages are considered to be not only a means of consumption but also an important tool for cultural identity and brand value of destinations. In this context, local gastronomy elements offered to tourists can positively affect the overall image of the destination and visitor loyalty. In this study, the effects of food and beverages offered in accommodation establishments on destination attractiveness are examined in the light of the research in the literature. A total of 15 studies were evaluated using content analysis method and the effects of these services on tourist satisfaction, behavioral intentions and destination preferences were revealed. The findings show that quality and authentic gastronomy services have the power to differentiate destinations and this positively affects tourists' destination preferences. In addition, factors such as the way food is presented, its visuality and the atmosphere of the environment in which it is presented are also found to strengthen tourist satisfaction. However, it was emphasized that low quality services may lead to tourist dissatisfaction and damage the image of the destination. With these aspects, gastronomy tourism is considered as a powerful strategic tool in destination marketing.
Downloads
References
Ab Karim, S., & Chi, C. G. Q. (2010). Culinary tourism as a destination attraction: An empirical examination of destinations’ food image. Journal of Hospitality Marketing and Management, 19(6), 531–555. https://doi.org/10.1080/19368623.2010.493064
Ab Karim, S., & Geng-Qing Chi, C. (2010). Culinary Tourism as a Destination Attraction: An Empirical Examination of Destinations’ Food Image. Journal of Hospitality Marketing & Management, 19(6), 531–555. https://doi.org/10.1080/19368623.2010.493064
Aksu, M., Korkmaz, H., & Sünnetçioğlu, S. (2016). Yi̇yecek Ve İçecek İşletmeleri̇ndeki̇ Hi̇zmet Kali̇tesi̇ni̇n Müşteri̇ Memnuni̇yeti̇ Üzeri̇nde Etki̇si̇: Bozcaada’da Dineserv Modeli̇yle Bi̇r Araştirma. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 19(35), 1–18. https://doi.org/10.31795/baunsobed.645313
Albayrak, T. (2015). Ürün Özelliklerinin Performansı Ile Müşteri Memnuniyeti Arasındaki Doğrusal Ve Doğrusal Olmayan İlişkinin Karşılaştırılması. Anatolia Turizm Araştırmaları Dergisi, 26(1), 17. https://doi.org/10.17123/atad.vol26iss131923
Ali, M., Puah, C., Ayob, N., & Raza, S. A. (2019). Factors Influencing Tourist’s Satisfaction, Loyalty and Word of Mouth in Selection of Local Foods in Pakistan. British Food Journal, 122(6), 2021–2043. https://doi.org/10.1108/bfj-11-2018-0728
Arslan, E., & Osei, M. (2024). Unveiling the Attractiveness of Urban Destinations in the Context of Cuisine. Transnational Business and Management, 2(1), 43–54.
Aşık, N. A. (2016). Algilanan Hi̇zmet Kali̇tesi̇ni̇n Müşteri̇ Memnuni̇yeti̇ Üzeri̇ne Etki̇si̇: Termal Otellerde Bi̇r Araştirma. Journal of International Social Research, 9(47), 1161. https://doi.org/10.17719/jisr.2016.1462
Baran, Z., & Batman, O. (2022). Destinasyon Pazarlamasında Mutfak Kültürünün Rolü: Sakarya Örneği (The Role of Cuisine Culture in Destination Marketing: Sakarya Case). Journal of Tourism & Gastronomy Studies, 10(1), 456–475.
Bardakoğlu, Ö. (2016). Küçük Konaklama İşletmelerinde Pazarlama Stratejileri Ve Müşteri Bağlılığı: İzmir Örneği. Journal of Yaşar University, 11(42), 58. https://doi.org/10.19168/jyu.07489
Birdir, K., & Hiçyakmazer, C. T. (2019). Otel İşletmelerinde Kırmızı Et Satın Alma Ve Tedarik Sürecinin İncelenmesi (Investigation on the Purchase and Supply Process of Red Meat in Hotel Operations). Journal of Tourism and Gastronomy Studies, 7(2), 1142–1158. https://doi.org/10.21325/jotags.2019.413
Biswas, C., Deb, S. K., Hasan, A. A., & Khandakar, M. S. A. (2020). Mediating Effect of Tourists’ Emotional Involvement on the Relationship Between Destination Attributes and Tourist Satisfaction. Journal of Hospitality and Tourism Insights, 4(4), 490–510. https://doi.org/10.1108/jhti-05-2020-0075
Björk, P., & Kauppinen-Räisänen, H. (2016). Local food: a source for destination attraction. International Journal of Contemporary Hospitality Management, 28(1), 177–194.
Boz, M., & Eşitti, B. B. (2020). Yerli Ve Yabancı Turistlerin Her Şey Dahil Sistemini Tercih Nedenleri Ve Memnuniyet Düzeyleri: Antalya Örneği. Çanakkale Onsekiz Mart Üniversitesi Uluslararası Sosyal Bilimler Dergisi. https://doi.org/10.31454/usb.836482
Çakmak, T. F., & Kurnaz, H. A. (2020). Konaklama İşletmelerinin Turist Rehberleri Şikayetleri Üzerine Bir Araştırma: Safranbolu Örneği. Turist Rehberliği Dergisi (Tured), 3(2), 139–153. https://doi.org/10.34090/tured.800715
Çalık, M., & Sözbilir, M. (2014). İçerik analizinin parametreleri. Eğitim ve Bilim, 39(174).
Çoban, S., Çoban, E., & Yetgin, D. (2019). Şehir Turizminde Faaliyet Gösteren Otellere Yönelik E-Yorumların İncelenmesi: Eskişehir İli Örneği. Turk Turizm Arastirmalari Dergisi, 3(3), 542–558. https://doi.org/10.26677/tr1010.2019.177
Cohen, E., & Avieli, N. (2004). Food in tourism: Attraction and impediment. Annals of Tourism Research, 31(4), 755–778.
Danaher, P. J., & Arweiler, N. (1996). Customer satisfaction in the tourist industry: A case study of visitors to New Zealand. Journal of Travel Research, 35(1), 89–93.
Danthanarayana, C., & Ranasinghe, R. (2020). The Impact of Destination Attractiveness on Tourists’ Motivation to Consume Local Foods. Department of Marketing Management, University of Kelaniya, Sri Lanka, 6(2), 73–91.
Davras, Ö. (2019). Müşteri Memnuniyetinin Üç Faktör Teorisine Göre Kongre Oteli Ürün Özelliklerinin Sınıflandırılması. Anatolia Turizm Araştırmaları Dergisi, 30(3), 174–184. https://doi.org/10.17123/atad.656009
Demir, M., & Dalgıç, A. (2022). Examining gastronomy festivals as the attractiveness factor for tourism destinations: The case of Turkey. Journal of Convention & Event Tourism, 23(5), 412–434.
Deveci, İ. (2024). Çevrim İçi Sistematik Literatür Derleme Eğitiminin Doktora Öğrencileri Üzerindeki Yansımaları. Manisa Celal Bayar Üniversitesi Eğitim Fakültesi Dergisi, 12(1), 129–156. https://doi.org/10.52826/mcbuefd.1395499
Dewi, P. R. A. (2024). Role of Destination Image Mediates the Influence of Tourist Experience and Service Quality on Revisit Intention (Study on Domestic Tourists Tanah Lot Tourism Destination Areas). European Journal of Business Management and Research, 9(1), 21–30. https://doi.org/10.24018/ejbmr.2024.9.1.2076
Doğan, Y. (2023). Konaklama Tesislerinde Hizmet Kalitesinin Müşteri Memnuniyetine Etkisi. Journal of Tourism and Gastronomy Studies, 11(3), 1996–2013. https://doi.org/10.21325/jotags.2023.1278
DÜZGÜN, M. (2023). Elektronik Ağızdan Ağıza Pazarlama Bağlamında Müşteri Değerlendirmeleri Ile Gastronomi İmajı Arasındaki İlişki: Gaziantep Üzerine Bir Araştırma (The Relationship Between Customer Evaluations and Gastronomy Image in the Context of Electronic Word of Mouth . Journal of Tourism and Gastronomy Studies. https://doi.org/10.21325/jotags.2023.1285
Eren, R. (2019). Turkey’s food image, travelers’ revisit intention and tourist expenditures: Turkey’s food image. Anais Brasileiros de Estudos Turísticos, 9, 1–16.
Ergün, E. (2019). İli̇şki̇sel Pazarlama Kapsaminda Sosyal Müşteri̇ İli̇şki̇leri̇ Yöneti̇mi̇ Ve Konaklama İşletmeleri̇nde Bi̇r Uygulama. Journal of International Social Research, 12(62), 1259–1271. https://doi.org/10.17719/jisr.2019.3135
Ertaş, M., Kırlar-Can, B., Yeşilyurt, H., & Koçak, N. (2018). Konaklama İşletmelerinin Yeşil Yıldız Uygulamaları Kapsamında Çevreye Duyarlılığının Değerlendirilmesi. Seyahat Ve Otel İşletmeciliği Dergisi, 15(1), 102–119. https://doi.org/10.24010/soid.415349
Forbord, M. (2015). Food as Attraction: Connections Between a Hotel and Suppliers of Specialty Food. Scandinavian Journal of Hospitality and Tourism, 16(3), 297–314. https://doi.org/10.1080/15022250.2015.1108860
Giritlioğlu, İ., Jones, E., & Avcıkurt, C. (2014). Measuring Food and Beverage Service Quality in Spa Hotels. International Journal of Contemporary Hospitality Management, 26(2), 183–204. https://doi.org/10.1108/ijchm-03-2012-0049
Gökçe, Y. (2015). Sürdürülebi̇li̇rli̇k Kapsaminda Termal Otel İşletmeleri̇nde Atik Yöneti̇mi̇ Uygulamalari: Sandikli Örneği̇. Gumushane Universitesi Sosyal Bilimler Elektronik Dergisi, 6(14). https://doi.org/10.17823/gusb.221
Guan, J., & Jones, D. L. (2015). The contribution of local cuisine to destination attractiveness: An analysis involving Chinese tourists’ heterogeneous preferences. Asia Pacific Journal of Tourism Research, 20(4), 416–434.
Günaydın, Y., Correia, A., & Kozak, M. (2022). Comparing Efficiency in All-Inclusive and Bed and Breakfast Hotel Businesses: A Multi-Period Data Envelopment Analysis in Turkey. European Journal of Management and Business Economics, 31(4), 439–452. https://doi.org/10.1108/ejmbe-11-2021-0308
Handani, N. D., Wang, J., & Kim, H.-S. (2023). The Destination Attributes of Travelers’ Satisfaction and Experience at Uluwatu Tourism Area Based on Online Reviews. 829–835. https://doi.org/10.2991/978-2-494069-93-0_96
Iradawati, S. N. (2024). The Influence of Destination Image, Food and Beverage Quality, and Prices on Purchasing Decisions at the Surabaya Culinary Tourism Center. BALANCE: Economic, Business, Management and Accounting Journal, 21(2), 226–247.
Irdem, A. (2014). Konaklama İşletmeleri̇nde Yi̇yecek Ve İçecek Mali̇yetleri̇ni̇n Düşürülmesi̇ne Yöneli̇k Strateji̇k Bi̇r Yaklaşim: Üreti̇m Planlamasi Üzeri̇ne Bi̇r Model Öneri̇si̇. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 17(32), 81–104. https://doi.org/10.31795/baunsobed.645486
Kale, E. (2021). Konaklama İşletmelerinde Girişimci Ve Pazar Yönlülüğün Örgütsel Performansa Etkisi. Turk Turizm Arastirmalari Dergisi, 5(3), 1723–1738. https://doi.org/10.26677/tr1010.2021.816
Kang, K. H., Stein, L., Heo, C. Y., & Lee, S. (2012). Consumers’ Willingness to Pay for Green Initiatives of the Hotel Industry. International Journal of Hospitality Management, 31(2), 564–572. https://doi.org/10.1016/j.ijhm.2011.08.001
Karim, S. A. (2006). Culınary Tourısm as a Destınatıon Attractıon: an Empırıcal Examınatıon of the Destınatıon’s Food Image and Informatıon Sources. New York University.
Kim, J., Ritchie, J. R. B., & Tung, V. W. S. (2010). The Effect of Memorable Experience on Behavioral Intentions in Tourism: A Structural Equation Modeling Approach. Tourism Analysis, 15(6), 637–648. https://doi.org/10.3727/108354210x12904412049776
Kim, K., joung Park, O., Yun, S., & Yun, H. (2017). What makes tourists feel negatively about tourism destinations? Application of hybrid text mining methodology to smart destination management. Technological Forecasting and Social Change, 123, 362–369. https://doi.org/10.1016/j.techfore.2017.01.001
Kıvanç, M. İ., & Selçuk, G. N. (2022). Local Food and Bayburt Cuisine as a Destination Attraction Element. Journal of Humanities and Tourism Research, 12(3), 560–572.
Maghrifani, D. (2023). The Effects of Past and Expected Experiences on Revisit Intention: A Study of Australian and Indonesian Tourists. Consumer Behavior in Tourism and Hospitality, 19(1), 1–17. https://doi.org/10.1108/cbth-11-2022-0199
Meriç, E. (2023). A Method Proposal for Calculating and Accounting for Department-Based Costs in Accommodation Businesses. Erciyes Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 64, 7–19. https://doi.org/10.18070/erciyesiibd.1173195
Mil, Z., & Özdoğan, O. N. (2015). Konaklama İşletmeleri̇nde Teknoloji̇ Kullaniminin Müşteri̇ Tatmi̇ni̇ Üzeri̇ne Etki̇leri̇1. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, 16(1), 47. https://doi.org/10.24889/ifede.268167
Neuendorf, K. A. (2017). The Content Analysis Guidebook. https://doi.org/10.4135/9781071802878
Nugraha, D. Y., Wibowo, L. A., Disman, D., & Hurriyati, R. (2019). Smart Tourism Strategy in Increasing the Number of Tourist in Indonesia. https://doi.org/10.2991/icebef-18.2019.36
Nunkoo, R., Teeroovengadum, V., Ringle, C. M., & Sunnassee, V. (2020). Service quality and customer satisfaction: The moderating effects of hotel star rating. International Journal of Hospitality Management, 91, 102414.
Onat, G., & Güneren, E. (2024). The mediator role of customer satisfaction in the effect of gastronomicimage on behavioral intention. Tourism & Management Studies, 20(2).
Özersin, U. (2019). Gastronomi turizminin destinasyon imajı ve destinasyon seçimine etkisi: Çeşme örneği. Dokuz Eylul Universitesi (Turkey).
Patiar, A., Kensbock, S. L., Ma, E., & Cox, R. (2017). Information and Communication Technology–Enabled Innovation: Application of the Virtual Field Trip in Hospitality Education. Journal of Hospitality & Tourism Education, 29(3), 129–140. https://doi.org/10.1080/10963758.2017.1336096
Pavić, L., Blešić, I., Petrović, M. D., Radovanović, M., & Prišenk, J. (2019). Can the Quality of Hospitality Services Play a Role in Sustainable Equestrian Tourism in Slovenia? Mediations, Effects, and Implications. Sustainability, 11(21), 6155. https://doi.org/10.3390/su11216155
Perez, M. D., & Apritado, J. M. M. (2022). Towards Framework Development: Exploring the Role of Skills Competencies and Service Quality to Guest Experience in Food and Beverage Department of Hotels in NCR. International Journal of Research Studies in Management, 10(5). https://doi.org/10.5861/ijrsm.2022.54
Pramudito, O. (2020). Do Attractions Give Tourists Satisfaction? https://doi.org/10.2991/aebmr.k.200205.011
Puspitayanti, N. K. B. (2024). Implementation of Green Practice in the Food and Beverage Department at Jimbaran Puri, a Belmond Hotel Bali. International Journal of Travel Hospitality and Events, 3(2), 168–183. https://doi.org/10.56743/ijothe.v3i2.372
Richardson, S., Lefrid, M., Jahani, S., Munyon, M. D., & Rasoolimanesh, S. M. (2019). Effect of Dining Experience on Future Intention in Quick Service Restaurants. British Food Journal, 121(11), 2620–2636. https://doi.org/10.1108/bfj-09-2018-0617
Rini, E. S., Sembiring, B. K. F., & Absah, Y. (2021). Effect of Experiential Quality and Experiential Satisfaction on Revisit Intention in Lake Toba. Holistica – Journal of Business and Public Administration, 12(1), 41–48. https://doi.org/10.2478/hjbpa-2021-0004
Rodríguez, M. R. G., Díaz‐Fernández, M. C., & Font, X. (2020). Factors Influencing Willingness of Customers of Environmentally Friendly Hotels to Pay a Price Premium. International Journal of Contemporary Hospitality Management, 32(1), 60–80. https://doi.org/10.1108/ijchm-02-2019-0147
Ryu, K., Lee, H., & Kim, W. G. (2012). The Influence of the Quality of the Physical Environment, Food, and Service on Restaurant Image, Customer Perceived Value, Customer Satisfaction, and Behavioral Intentions. International Journal of Contemporary Hospitality Management, 24(2), 200–223. https://doi.org/10.1108/09596111211206141
Seetanah, B., Teeroovengadum, V., & Nunkoo, R. (2018). Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter? Journal of Hospitality & Tourism Research, 44(1), 134–148. https://doi.org/10.1177/1096348018798446
Selwood, J. (2004). The lure of food: Food as an attraction in destination marketing in Manitoba, Canada. In Food tourism around the world (pp. 178–191). Routledge.
Şengül, A. (2024). Kastamonu’daki Konaklama İşletmelerine Yönelik Çevrim İçi Şikâyetlerin İncelenmesi: Tripadvisor Örneği. Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi, 26(1), 329–342. https://doi.org/10.32709/akusosbil.1092357
Sert, A. N. (2023). Konaklama İşletmelerinde Dijital Pazarlama Araçlarının Kullanımı: Ankara Örneği (Determination of Digital Marketing Tools in Hospitality Businesses: The Case of Ankara). Journal of Business Research - Turk. https://doi.org/10.20491/isarder.2023.1762
Sims, R. (2010). Putting Place on the Menu: The Negotiation of Locality in UK Food Tourism, From Production to Consumption. Journal of Rural Studies, 26(2), 105–115. https://doi.org/10.1016/j.jrurstud.2009.09.003
Sudari, S. A., Tarofder, A. K., Khatibi, A., & Tham, J. (2019). Measuring the Critical Effect of Marketing Mix on Customer Loyalty Through Customer Satisfaction in Food and Beverage Products. Management Science Letters, 1385–1396. https://doi.org/10.5267/j.msl.2019.5.012
Taşkın, Ş. (2020). Destinasyon çekicilik unsuru olarak gastronomi turizminin yiyecek-içecek işletmesi özellikleri açısından değerlendirilmesi: Şanlıurfa ili örneği. Hasan Kalyoncu Üniversitesi.
Taylan, H. H. (2011). Sosyal Bilimlerde Kullanilan içerik analizi ve söylem analizinin karşilaştirilmasi. Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (BUSBED), 1(2), 63–76.
Tekin, Ö. A., & Deniz, İ. (2015). Turi̇zm Öğrenci̇leri̇ni̇n Yi̇yecek Ve İçecek Departmanina Yöneli̇k Tutumlari: Üni̇versi̇te Öğrenci̇leri̇ Üzeri̇ne Bi̇r İnceleme. Elektronik Sosyal Bilimler Dergisi, 14(55). https://doi.org/10.17755/esosder.97751
Tellioğlu, S. (2021). A STUDY TO MEASURE WORK ENGAGEMENT AND LIFE SATISFACTION OF FOOD &Amp; BEVERAGE EMPLOYEE’ IN ACCOMMODATION COMPANIES. Yönetim Ve Ekonomi Araştırmaları Dergisi, 19(2), 261–278. https://doi.org/10.11611/yead.905332
Tsai, Y. F., Lin, Y. C., & Liou, Y. H. (2022). Effects of Memorable Tourism Experience on Tourist’s Satisfaction and Revisiting. International Journal of Research in Business and Social Science (2147-4478), 10(7), 297–309. https://doi.org/10.20525/ijrbs.v10i7.1446
Ültay, E., Akyurt, H., & Ültay, N. (2021). Sosyal bilimlerde betimsel içerik analizi. IBAD Sosyal Bilimler Dergisi, 10, 188–201.
Updhyay, Y., & Sharma, D. (2014). Culinary preferences of foreign tourists in India. Journal of Vacation Marketing, 20(1), 29–39.
Uzkesici, D. (2024). Destinasyon Pazarlamasında Çok Kültürlülük Ve Gastronominin Rolü. Güncel Turizm Araştırmaları Dergisi, 8(1), 134–153. https://doi.org/10.32572/guntad.1336866
Vu, V. V. (2024). MTEs and Revisit Intention: The Mediating Role of Destination Attachment and Sharing Experiences on Social Media. Innovative Marketing, 20(2), 78–88. https://doi.org/10.21511/im.20(2).2024.07
Yazıcıoğlu, İ., Işin, A., & Yalçın, E. (2019). Coğrafi Işaretli Ürünlerin Gastronomi Turizmi Kapsamında Değerlendirilmesi: Akdeniz Bölgesi Örneği. Gastroia Journal of Gastronomy and Travel Research, 3(4), 861–871. https://doi.org/10.32958/gastoria.571657
Yılmaz, K. (2021). Sosyal Bilimlerde Ve Eğitim Bilimlerinde Sistematik Derleme, Meta Değerlendirme Ve Bibliyometrik Analizler. Manas Sosyal Araştırmalar Dergisi, 10(2), 1457–1490. https://doi.org/10.33206/mjss.791537
Zararsız, H. F., Ayyıldız, S., & Kırmacı, H. A. (2024). Gastronomide Safranbolu Safranı’nın Yeri ve Önemi; Yiyecek İçecek İşletmelerinde Bir Araştırma (The Place and Importance of Safranbolu Saffron in Gastronomy; A Research in Food and Beverage Enterprises). Journal of Tourism & Gastronomy Studies, 12(3), 1947–1965.
Zeraib, S., Kouba, Y., & Berghout, B. (2022). The Influence of Tourism Development Strategies on the Attractiveness of Mountainous Destinations: A Case Study of the Aures Mountains in Algeria. Sustainability, 14(20), 13045. https://doi.org/10.3390/su142013045
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Gökhan Onat
This work is licensed under a Creative Commons Attribution 4.0 International License.